Privacy Policies
Ziqitza Healthcare Limited recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://zenzo.in/ and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers.
By visiting and/or using our website, you agree to this Privacy Policy. We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect
When you visit the website, we may collect the following data:
- Your IP address.
- Your contact information and email address.
- Other information such as interests and preferences.
- Data profile regarding your online behaviour on our website.
- We may collect demographic information about you.
- In case of booking via call center, Ola may record calls and chat histories for quality and training purposes.
Why We Collect Your Data
We are collecting your data for several reasons:
- Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services.
- To better understand your needs.
- To improve our services and products.
- To send you promotional emails containing the information we think you will find interesting.
- To administer or otherwise carry out Ziqitza’s obligations in relation to any agreement that the visitor may have with Ziqitza.
- To anticipate and resolve problems with any goods or services supplied to the visitor.
- To customize our website according to your online behaviour and personal preferences.
- To allow the visitor to subscribe to RIL’s news alerts.
- Tracking information is collected as you navigate through our Services, including but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS-enabled mobile devices can define one’s location to within 50 feet.
Use Of Information Collected
- We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations.
- Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
- We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
- We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our website(s). Your IP address is used to help identify you but contains no personal information about you.
- We will send you strictly service-related announcements on rare occasions when it is necessary to do so.
- We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters.
- We provide some of your Protected Information (such as your name, pick up address, contact number) to the driver who accepts your request for transportation.
- We also provide your information to other users who shall be travelling with you in the vehicle assigned to you, should you choose any pooled vehicle feature of our Services.
- We use that geo-location information for various purposes, including for you to be able to view the drivers in your area that are close to your location, for you to set your pick-up location, for the drivers to identify the pick-up location, and to allow you (if you choose) to share this information with other people.
Sharing of Information with Third Parties
- We will share information with third parties who perform services on our behalf.
- Some vendors may be located outside of India.
- We may share information if we think we have to in order to comply with the law or to protect ourselves.
- We may share information in response to a court order or subpoena.
- We may share information when investigating potential fraud.
- We may share information with any successor to all or part of our business.
Safeguarding and Securing the Data
We are committed to securing your data and keeping it confidential. We have done all in our power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard the information we collect online.
Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyze web traffic, web pages you spend the most time on, and websites you visit).
- The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
- Cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
Links to Other Websites
Our website contains links that lead to other websites. If you click on these links, Ziqitza Healthcare Limited shall not be held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the Collection of Your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by:
- When filling forms on the website, check if there is a box which you can leave unchecked if you don’t want to disclose your personal information.
- If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
We will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us.
Grievance Officer
Grievance Officer
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name – Smita Nair
Address – Sunshine Tower, 23rd floor, Senapati Bapat Marg, Dadar(W), Mumbai
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. Any disputes arising under this Policy shall be governed by the laws of India. The courts in Mumbai shall have jurisdiction on the legal disputes.
