Terms & Conditions

These terms and conditions, including the General Terms and Special Terms along with any agreements executed or accepted by you (“you/ your” or “User” or “Customer”), which are incorporated herein by reference (“Terms”) when you access, use or interact with the mobile application (“Zenzo) or website available at https://zenzo.in (collectively, “Platform”) whether through a computer or a mobile phone or any other device (“Device”) or avail the Services (defined hereinafter) provided by  Ziqitza Healthcare Limited(“ZHL” / “Company” / “us”, “we” or “our”). All the Services provided by the Company to you would be by means of your use of the Platform. These Terms will govern the relationship between you and the Company in the course of provision of the Services. These Terms govern your access/interaction or use of the Platform and/or availing of Services.
These Terms expressly supersede prior agreements or arrangements with you. We may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason. Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services. We may amend the Terms related to the Services from time to time. Amendments will be effective upon our posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended. Our collection and use of personal information in connection with the Services is as provided in our Privacy Policy located at our website. We may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third Party Provider (including a transportation network company driver) and such information or data is necessary to resolve the complaint, dispute or conflict.
If this document is not in a language that you understand, you shall contact us at contactus@zenzo.in. Failure to do so within 12 (twelve) hours from the time of receipt of this document and your acceptance of this document by clicking on the ‘I accept’ button shall be considered as your understanding of this document.

We provide the following services (“Services”) to you:
A Platform to facilitate the pick-up and drop off of patients, Sick or injured person from one location to the other through services offered by third party drivers or vehicle operators ;
A Platform to facilitate the booking of ambulances (Advance Life Support Ambulance / Basic Life Support Ambulance) and avail such transportation services provided by the independent third-party contractors; and
Other support services (such as associated payment collection) as offered by us from time to time.

Unless otherwise agreed by us in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. You acknowledge that we do not provide transportation or logistics services or function as a transportation carrier and that all such transportation or logistics services are provided by independent third-party contractors who are not employed by the Company or any of its affiliates.

Subject to your acceptance of these Terms and Conditions and other such policies provided in the company website, we grant you a limited, non-exclusive, non- sublicensable, revocable, non-transferable license toaccess and use the Applications on your personal device solely in connection with your use of the Services; and access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by the Company.

It is understood that the Services may be made available or accessed in connection with third party servicesand content (including advertising) that the Company has no control on and are governed by different terms and conditions and privacy policies. The Company does not endorse such third-party services and content and in no event shall be responsible or liable for any products or services of such third-party providers. These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner.

1. These Terms impose valid and legally binding obligations on you and are enforceable against you.
2. You must register on the Platform and create an account on the Platform (“Your Account”) by providing accurate Information as sought during the registration process. You are solely responsible for maintaining the confidentiality of your credentials (username, password, etc.) provided upon registration and the Company is not liable for any loss you may incur as a result of someone else using Your Account, either with or without your knowledge.You agree to accept responsibility for all activities that occur in or from Your Account.
3. For the purposes of registration/creation of an account on the Platform, you confirm that you are 18 years of age.The Service is not available for use by people under the age of 18. You may not authorize third parties to use Your Account/Platform, and you may not allow persons under the age of 18 to receive Services through third-party contractor unless they are accompanied and/or overseen by you or any person above the age of 18 years related to the minor. However, you agree to take full responsibility for the use of Services by such minors including in respect of ensuring their safety while availing such Services and Company will not be responsible or liable for any consequences arising from the same.If the Company becomes aware or it acquires credible knowledge that you have misled us regarding your age, then the Company reserves its rights to deactivate the account and you will not be liable to raise any claims including any insurance from the Company.You may not authorize third parties to use your Account. 
4. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third-Party Provider or any other party.
5. By using the Platform or the Services, you authorize the Company, whether directly or indirectly through third parties, to collect information about you or make any inquiries necessary to validate your identity, in accordance with our Privacy Policy. Please read the Privacy Policy to understand how we collect, process, and share your information, including personal information and sensitive personal data or information (collectively, “Information”).
6. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
7. You agree to inform us immediately if you have any reason to believe that your login credentials have become known to anyone else, or if the password or Your Account is being or is likely to be used in any unauthorized manner. Company will not be liable for any breach of security or unauthorized use of Your Account.
8. The Company may/shall monitor, and record calls made to the third party, for the purpose of training and improving customer care services, including complaint related services.
9. The third party will have the sole discretion to accept or reject each Service Request.
10. You will treat the third-party service provider with respect and not cause damage to their Vehicle or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Vehicle.The Company is not responsible for the behaviour, actions, or inactions of Captains or quality of Vehicle which may be provided to you by the third party. Any contract for the provision of Vehicle and/or for the Services is exclusively between you and the third party and the Company is not a party to the same.
11. The Company reserves the right to immediately terminate your use of the Platform and stop providing you the Services should you not comply with any of the rules provided in these Terms.
12. You hereby agree that the Company (either directly or indirectly through its affiliates or third parties) may communicate with you in connection with the Platform or the Services, either electronically, or through phone calls, WhatsApp messenger application, email, or in writing through other modes. Such communications shallbe considered to be received by you within 24 hours of the time we send it to you. It shall be assumed that you have received any communications sent to you by postal mail, 3 business days after we send it.

You will be required to pay charges/fees for the Services you utilise either online through the platform’s offered payment mechanism or in cash to the Ambulance crew. All charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Ziqitza . As between you and Ziqitza , Ziqitza  reserves the right to establish, remove and/or revise the Charges for any or all services obtained through the use of the Services at any time in Ziqitza ’s sole discretion. All Charges are payable immediately, and Company will assist with payment using the selected payment method specified in your Account. Following payment, Company will email you a receipt. You agree that the Company may utilise a backup payment method in your account, if one is available, if your primary payment method for your Account is found to be invalid, expired, or otherwise unable to be charged. Although the Company will make a reasonable attempt to inform you about such potential charges, you will be responsible for any fees incurred under your Account whether or not you are aware of them or their costs. Prior to the arrival of our vehicle, you may choose to cancel your request for services; however, in such instance, a cancellation fee can apply. You acknowledge and accept that while it is entirely optional for you to give a tip, as a gratitude, to any Ambulance crew members who assist you, you are under no obligation to do so.

Company has secured insurance as required under the law of the land for operating the ambulance.
The company does not conduct insurance business or offer any insurance services. In accordance with the applicable laws, the Company availed insurance for the benefit of Customers under group travel insurance plans obtained from authorised insurance firms.
The Company does not guarantee any insurance benefits or claims or settlement.
Company does not provide any insurance service or engages in insurance business.

The Company may give notice by means of a general notice on the Platform, by electronic mail to the email address listed in your account, by conventional mail to the address listed in your account, or by other written communication.

Contacting the customer service phone or email listed below will help you provide or resolve any feedback, problems, or suggestions regarding the Platform and/or Services. Any issue, disagreement, or complaint regarding the Services should be directed to the Company at the address listed below. Any such grievance, dispute, or complaint shall be addressed in accordance with applicable legislation.

• email – contactus@zenzo.in
• Contact no – 9700001298
• website url – https://zenzo.in

The Company shall not be liable for any damages of whatsoever kind, including but not limited to lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, even if the Company has been advised of the possibility of such damages.
The Company shall not be liable for any damages, liability or losses arising out ofyour use of the company services or any transaction or relationship between you and any third party provider, even if the Company has been advised of the possibility of such damages. The company shall not be liable for delay or failure in performance resulting from causes beyond the Company’s reasonable control. The limitations and disclaimers in this section 5 do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.

You agree to indemnify and hold the Company and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection withyour use of the Services or services or goods obtained through your use of the Services or your breach or violation of any of these Terms or the Company’s use of your User Content or your violation of the rights of any third party, including Third Party Providers.

1. The information, recommendations provided to you on or through the website or the Platform is for general information purposes only and does not constitute advice.The Company will reasonably keep the Platform and its contents correct and up to date and offer you uninterrupted access but does not guarantee that the Platform is free of errors, defects, malware, and viruses or that the contents in the Platform are correct, up to date, and accurate. Company assumes no
   liability whatsoever for any monetary or other damage or loss suffered by you on account of the delay, failure, interruption, or errors in the operation of the Platform.
2. The Company will further not be liable for damages resulting from the use of or the inability to use the Platform, including but not limited to damages resulting from failure or delay in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
3. Access to the Platform or the Services may be unavailable, delayed, limited, or slowed, from time to time, due to several reasons including but not limited to the inherent nature of the internet, servers, networks, hardware failure, Governmental or regulatory restrictions.
4. If you choose to access the Platform from locations other than India, you will do so at your own risk, and you will be solely liable and responsible for compliance with applicable local laws and regulations of such location. The mere fact that the Platform can be accessed through the internet by you in a country other than India will not be interpreted to imply that the laws of the said country govern these Terms or use of the Platform. We accept no liability whatsoever, indirect or consequential, for non-compliance with the laws of any country other than India.
5. During use of the Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third-partyagents, advertisers or sponsors showing their goods and/or services through a link on the Platform. These links take you off the Platform and are beyond the Company’s control. You therefore visit or access these websites entirely at
   your own risk.

In the event of any dispute, controversy, claim or disagreement of any kind what so everbetween or among the Parties in connection with or arising out of the use of the website or the Platform or thebreach, termination or invalidity thereof (here in after referred to as a “Dispute”), theParties shall promptly meet and discuss the Dispute in an effort to resolve it. If noresolution is reached within15 (fifteen) days following the date on which one Party firstnotifies in writing to the other of its request that such a meeting be held, then, the Disputeshall be resolved by arbitration in Mumbai under the provisions of the Arbitration andConciliation Act, 1996 and the Rules framed there under, as amended from time to time.The arbitration shall be conducted by a sole arbitrator. The place of such Arbitration shallbe at Mumbai. The award rendered by the arbitrator shall be final and binding on theParties to this Agreement. The arbitration shall be conducted in the English language. ThisAgreement and the rights and obligations of the Parties shall remain in full force and effectpending the award in such arbitration proceeding, which award, if appropriate, shalldetermine whether and when any termination shall become effective.

Subject to the Arbitration Clause mentioned above, the parties hereto unconditionally andirrevocably agree that only the Courts in Mumbai shall have the exclusive jurisdiction withregard to any question or matter arising out of this Contract and on any other documentsthat may be executed by the parties hereto or any of them in pursuance hereof or arisingthere from.

These Terms, which form the contract between the Company and you, are concluded for an indefinite period. You are entitled to terminate the contract between the Company and you at any time by deleting Your Account on the Platform.
The Company is entitled to terminate your access to the Platform and/or the Services at any time and with immediate effect (by disabling your use of the Platform and the Service) if you: (a) violate or breach any term of these Terms, or (b) in the opinion of the Company, misuse the Platform or the Service, or (c) if there is reason to believe that the account is used fraudulently.
The Company is not obliged to give notice of the termination in advance. After termination, the Company will give notice thereof in accordance with these Terms.