Frequently Asked Questions
Ambulance Service FAQs
At Zenzo, we offer a wide range of ambulances for all kinds of medical transports. However, choosing the right ambulance during a medical emergency is crucial to ensure the patient receives timely and appropriate care when seconds count. Our emergency call-centre operators are trained to assess the situation and guide you in selecting the most suitable ambulance based on the patient’s condition and the urgency of the situation.
You can book an ambulance by visiting the ‘Book an Ambulance’ page on our website or by dialing 1800 102 1298. This number connects you to our emergency call centre, where trained operators are available 24/7 to assist you and dispatch a suitable ambulance to your location in minutes.
Yes, Zenzo provides ambulance services for both critical and non-critical transportations. Patients can utilize our ambulances for scheduled hospital visits, doctor appointments, follow-ups, and long-distance inter-city transfers.
Ambulance service charges vary based on the type of service you choose, the distance of travel, and the kind of assistance required. However, at Zenzo, we believe in making emergency care accessible for all and therefore offer reasonable and affordable charges at all times. Our operators provide a clear and transparent cost estimate before confirming the booking, ensuring that you are fully aware of the costs involved.
We operate a wide range of ambulances suitable for all your medical needs. These include BLS, ALS, 5G, Train, Air, and Hearse ambulances. We also provide mobile medical units for remote and hard-to-reach areas, and 24/7 stationed ambulances for industries, factories, and other organizations. Visit our ambulance pages to know more about them in detail.
Zenzo had launched India’s first-ever 5G ambulance service, also referred to as ICU on wheels. It is a highly advanced ambulance unit that delivers ICU-grade care and support on the go. The 5G ambulance is equipped with technologically advanced systems like a multipara patient monitor, diagnostic tools, a ventilator, oxygen cylinders, and other medical gadgets that enable live doctor consultations and minor surgeries during transit.
Yes, all of Zenzo’s ambulances are staffed by highly professional paramedics, EMTs, and nurses who are trained to deliver critical care and support on the go. In highly sensitive cases, like critical air ambulance transfers, doctor support is also provided during the transit.
Yes, users get to choose a drop-off location or hospital of their choice for the transfer. You can either enter these details while filling out the registration form or by communicating with the call-centre operator while booking the ambulance service.
Corporate Health Service FAQs
We offer customized healthcare services for organizations across all sectors. Our corporate health services include on-site ambulances, ambulance subscription, mobile medical units, occupational health centres (OHCs), CPR and First-Aid training, health checkups, and vaccinations. Find out more about these services under the corporate health section on our website.
Through Zenzo’s Ambulance Subscription plan, organizations get access to instant ambulance care, on-call guidance from an ER doctor during emergencies, on-demand air and train ambulance services*, dedicated toll-free number, and also monthly expert-led health webinars and podcasts.
Yes, Zenzo services can be used for Corporate Social Responsibility (CSR) initiatives. We provide comprehensive health solutions like Mobile Medical Units (MMUs), on-site medical camps, vaccinations, and other emergency services to help organizations fulfil their CSR goals effortlessly.
Our Occupational Health Centres (OHCs) provide services like on-site workplace health screenings, vaccinations, emergency care, wellness programs, and much more. We specialize in ensuring complete statutory compliance, early health risk detection, and overall employee health and safety within the workplace.
Yes, Zenzo’s Mobile Medical Unit Services were designed mainly to bring quality healthcare and emergency support to the rural, remote, and hard-to-reach populations of the country. These units help bridge the gap between the underserved regions and advanced healthcare facilities by bringing hospital-grade care directly to their doorstep.
Zenzo’s CPR and First-Aid Training offers hands-on sessions that cover high-quality CPR, AED usage, choking management techniques, and primary first aid for injuries, burns, and fractures. These programs promote preventive healthcare and empower individuals to handle emergency situations effectively. Learn more about the courses offered by visiting the CPR and First Aid Training page on our website.
AHA Training FAQs
Yes, the AHA training programs are strictly meant for medical professionals and other individuals working in the healthcare industry. However, Zenzo also provides the AHA courses like the Heartsaver CPR AED and Heartsaver First Aid CPR AED to everyday responders who wish to learn emergency skills and be AHA certified.
Yes, all participants receive a globally recognized AHA certificate after successfully completing a particular AHA course. This certification is internationally accepted and has a validity of two years.
Zenzo Healthcare, under its parent company Zenplus Private Limited, offers a wide range of AHA-certified courses for healthcare professionals as well as everyday responders. They include BLS, ACLS, BLS Instructor, ACLS Instructor, and ACLS for Experienced Providers (ACLSEP) for healthcare professionals and Heartsaver CPR AED and Heartsaver First Aid CPR AED for non-healthcare workers. You can learn more about each of these courses on the AHA Training page of our website.
Yes, Zenzo does provide on-site First Aid and CPR training for teams at workplaces, healthcare centres, and other organizations. Through such sessions, we empower people to take proactive steps towards preventive healthcare and handle emergency situations effectively. Find a list of such training courses for your employees at our First Aid and CPR Training page or AHA Training page on Zenzo’s website.
To enroll in our AHA Training course, users can visit the AHA Training page on Zenzo’s website and fill out the form provided at the bottom, or dial 88 7979 1298 to speak with our operator, who will assist you with the enrollment process.
Our AHA instructors at Zenzo are American Heart Association-certified professionals with real-world experience who ensure to deliver practical and effective training for all participants. They combine clinical knowledge with hands-on skills to make each course engaging and easy to apply in real-life situations.
Careers and General FAQs
You can apply for a position at Zenzo Healthcare by sending your updated resume and application to hr@zenplus.in. Our team will review the application and contact you for further procedures.
You can view the list of currently available positions at Zenzo Healthcare on the Careers page of our website. Feel free to apply for the position you are interested in by emailing your resume and application to hr@zenplus.in.
At Zenzo, we believe that every role in the organization is more than just a job. We promote and foster a collaborative, supportive, and uplifting work environment where each employee feels encouraged to grow, upskill, and create meaningful impact.
The name Zenzo is a combination of ‘Zen’ and ‘Zo.’ Zen represents a state of calm and peace, something essential during medical emergencies; while Zo, inspired by the word “Go,” signifies a place to turn to for help, which is exactly what we provide. Together, Zenzo reflects our role as your ray of hope and a point of care during life’s critical moments.
Yes, we provide planned long-distance inter-city transfers at Zenzo. Users can call 1800 102 1298 to book a transfer or get more details from our team.
Yes, Zenzo’s services are available across India. With a pan-India network spanning over 450 towns and cities, we deliver timely critical care to both urban and rural communities.
