Frequently Asked Questions - Zenzo
Ambulance Service
Find answers to the most commonly asked questions about our ambulance service, response times, coverage, and medical staff.
How do I book an ambulance with Zenzo?
Call 1800 102 1298 to book an ambulance service with Zenzo. Our response teams will dispatch the nearest ambulance unit with trained medical staff to your location within 10 minutes.
How quickly does Zenzo dispatch an ambulance?
Zenzo operates with a 10-minute response time across all major cities and towns in India. Our GPS-enabled fleet ensures that the nearest available ambulance reaches you as quickly as possible during emergency situations.
What is a 5G ICU ambulance?
A 5G ICU ambulance is a fully equipped mobile intensive care unit that enables live diagnosis and doctor consultations during transit, providing ICU-level care to critical patients before they reach the hospital.
What types of ambulances does Zenzo provide?
Zenzo provides a wide range of ambulances including, BLS Ambulances, ALS Ambulances, 5G ICU Ambulances, Train Ambulances, Air Ambulances, and Hearse Ambulances, covering every medical need, right from critical emergencies to planned patient transport.
Are Zenzo ambulances available 24/7?
Yes, Zenzo’s ambulance services are operational 24/7, 365 days a year. Whether it is a cardiac emergency or a planned hospital transfer, our team is ready to respond at all times.
What is the difference between 108 and a private ambulance?
108 is a government-funded emergency service number that provides free ambulance services in most states of India. However, this service is mainly used for accidents and critical medical emergencies. Private ambulances like Zenzo offer a broader range of services, including BLS, ALS, ICU, train, and air ambulances for both planned and emergency transfers with trained medical staff and advanced equipment available 24/7 across 450+ cities in India.
Can I prebook an ambulance for a hospital discharge or transfer?
Yes, Zenzo allows you to pre-book an ambulance for planned hospital discharges, inter-hospital transfers, and scheduled medical appointments. Call 1800 102 1298 or request an ambulance through our website, and a fully equipped ambulance along with a trained medical team will reach your location at your preferred date and time.
What is the difference between a BLS and an ALS ambulance?
A BLS ambulance is designed for non-critical medical transfers, whereas an ALS ambulance is built to deliver advanced life-saving care and continuous medical support until the patient reaches the hospital. BLS ambulances are mainly equipped with basic essential medical tools, whereas ALS ambulances are fitted with a ventilator, a cardiac monitor, a defibrillator, and oxygen cylinders to deliver hospital-grade care on the go.